OpsQ Customer Review · From £495
Find out what your customers really think.
OpsQ independently speaks to a sample of your customers and brings back an honest, structured view of what is working, what is not and what needs attention. Not a survey - a proper independent review.
The service
The story behind the score.
This is not simply an NPS survey. OpsQ independently speaks to your customers and brings back an honest, structured view of:
- What is working well
- Customer frustrations
- Risks or recurring issues
- Opportunities for improvement
- Things customers may not say directly to you
- Overall themes and actionable insight
Listen
Gather structured feedback through direct customer conversations.
Understand
Find the themes and the story behind the feedback.
Improve
Turn insight into clear priorities for attention.
What can be included
OpsQ Customer Review starts from £495. Scope and pricing depend on customer volume and the programme required. A clear scope and price are agreed before work begins.
Works alongside OpsQ Monthly Review
Put the customer voice beside business performance.
Customer insight can feed directly into OpsQ Monthly Review, giving leadership a consistent view of customer experience alongside wider performance. Equally, an OpsQ Monthly Review may identify where deeper customer insight is needed.
Explore OpsQ Monthly Review →What happens next?
Finding the problem is only the start.
If OpsQ Customer Review identifies an operational issue, customer problem or commercial opportunity, OpsQ can help understand the cause and deliver the improvement. We don't just tell you what better looks like. We help you build it.
Ready to hear what customers really think?
Let's agree the customers, questions and scope for a focused Customer Review.